--- title: Why is my social media post using a different thumbnail than the one I selected? description: Learn why your post is appearing differently than expected, and one method to avoid this issue --- [Skip to content](https://knowledge.contentmx.com/incorrect-thumbnail#main-content) [Contact Support](https://knowledge.contentmx.com/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://knowledge.contentmx.com/kb-tickets/new) Welcome! What can we help you learn today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.contentmx.com/?hsLang=en) 2. [Sharing to Social Media](https://knowledge.contentmx.com/sharing-to-social-media?hsLang=en) 3. [Social Media FAQs](https://knowledge.contentmx.com/sharing-to-social-media?hsLang=en#social-media-faqs) # Why is my social media post using a different thumbnail than the one I selected? ## Learn why your post is appearing differently than expected, and one method to avoid this issue Sometimes when you post a Link to social media sites like Facebook, Twitter and LinkedIn, the thumbnail and description displayed on these sites is different from the one you specified while preparing your post. This happens because these social media sites are working to combat misleading links and “fake” news. **The social media sites look at the web link you are providing, and actually go to that page to retrieve the thumbnail and description.** In this case, the thumbnail and description are pre-determined and are not in our control. Our platform tries to show you what thumbnails are available and the most likely thumbnail and description that will be used. What will actually be published will be determined by the destination. --- ### How to ensure that your selected thumbnail is posted In situations where your selected thumbnail ***must*** be included in your post, use the [custom messaging feature](https://contentmx.com/b/items_entry.php?content_type=2) to create a Picture post.  ![](https://knowledge.contentmx.com/hubfs/Screen%20Shot%202021-01-12%20at%2012-52-34%20PM-png.png) **Upload your picture:** #### ![](https://knowledge.contentmx.com/hubfs/Screen%20Shot%202021-01-12%20at%2012-55-07%20PM-png.png) **Create your messaging, and include your desired URL at the end**. Your picture will be shared to the social media site along with the description and link, and will remain intact when displayed on Facebook, LinkedIn, and Twitter. ![](https://knowledge.contentmx.com/hubfs/Screen%20Shot%202021-01-12%20at%202-16-47%20PM-png.png)   - [Getting Started](https://knowledge.contentmx.com/getting-started?hsLang=en#main-content) - [Featured](https://knowledge.contentmx.com/getting-started?hsLang=en#featured) - [Account Management](https://knowledge.contentmx.com/getting-started?hsLang=en#account-management) - [Channels and Content](https://knowledge.contentmx.com/getting-started?hsLang=en#channels-and-content) - [Webinar Series and Quick Tip Videos](https://knowledge.contentmx.com/webinar-series-and-quick-tip-videos?hsLang=en#main-content) - [Getting Started Videos](https://knowledge.contentmx.com/webinar-series-and-quick-tip-videos?hsLang=en#getting-started-videos) - [Quick Tip Videos](https://knowledge.contentmx.com/webinar-series-and-quick-tip-videos?hsLang=en#quick-tip-videos) - [powered by PartnerOn](https://knowledge.contentmx.com/webinar-series-and-quick-tip-videos?hsLang=en#powered-by-partneron) - [Paths to Success](https://knowledge.contentmx.com/webinar-series-and-quick-tip-videos?hsLang=en#paths-to-success) - [Sharing to Social Media](https://knowledge.contentmx.com/sharing-to-social-media?hsLang=en#main-content) - [Social Media How-Tos](https://knowledge.contentmx.com/sharing-to-social-media?hsLang=en#social-media-how-tos) - [Social Media FAQs](https://knowledge.contentmx.com/sharing-to-social-media?hsLang=en#social-media-faqs) - [Sharing to your Blog or Website](https://knowledge.contentmx.com/sharing-to-your-blog-or-website?hsLang=en#main-content) - [Microsite](https://knowledge.contentmx.com/sharing-to-your-blog-or-website?hsLang=en#microsite) - [WordPress](https://knowledge.contentmx.com/sharing-to-your-blog-or-website?hsLang=en#wordpress) - [Sending Emails](https://knowledge.contentmx.com/sending-emails?hsLang=en#main-content) - [Getting Started with Email](https://knowledge.contentmx.com/sending-emails?hsLang=en#getting-started-with-email) - [Email Network Connections](https://knowledge.contentmx.com/sending-emails?hsLang=en#email-network-connections) - [Customizing your Emails](https://knowledge.contentmx.com/sending-emails?hsLang=en#customizing-your-emails) - [Email FAQs and Troubleshooting](https://knowledge.contentmx.com/sending-emails?hsLang=en#email-faqs-and-troubleshooting) - [Lead Management and Promotions](https://knowledge.contentmx.com/lead-management-and-promotions?hsLang=en#main-content) - [Manage Leads and Opportunities](https://knowledge.contentmx.com/lead-management-and-promotions?hsLang=en#manage-leads-and-opportunities) - [CRM Integrations](https://knowledge.contentmx.com/lead-management-and-promotions?hsLang=en#crm-integrations) - [Gated Content and Promotions](https://knowledge.contentmx.com/lead-management-and-promotions?hsLang=en#gated-content-and-promotions) - [Buy Signal](https://knowledge.contentmx.com/lead-management-and-promotions?hsLang=en#buy-signal) - [Leads and Purchase Intent](https://knowledge.contentmx.com/leads-and-purchase-intent?hsLang=en) - [Contact Support](https://knowledge.contentmx.com/contact-support?hsLang=en) - [Sharing your Content](https://knowledge.contentmx.com/sharing-your-content?hsLang=en#main-content) - [Social Media Tips](https://knowledge.contentmx.com/sharing-your-content?hsLang=en#social-media-tips) [![Chill listening crop-3](https://knowledge.contentmx.com/hs-fs/hubfs/contentmx_logo_transparent_trace-3.png?width=154&height=24&name=contentmx_logo_transparent_trace-3.png "Chill listening crop-3")](https://www.contentmx.com) Knowledge Base Copyright © 2026, Powered by ContentMX